No Refunds! Exchange Only.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for exchange only. In the event that your size/ item is no longer available, we will issue you a store credit in the form of a gift certificate. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. *Please be advised that customers are financially responsible for their return shipping fee. We will not be responsible for lost or stolen merchandise.

To start a return, you can contact us at CustomerService@theclosetexperience.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at CustomerService@theclosetexperience.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products/body oils). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.